In this episode of Chasing the Insights, I talk to client relationships expert Susan Conley.
Susan talks to us about the importance of client loyalty and how we can foster it as entrepreneurs.
Susan Conley has a world of expertise in the global professional services space, with decades of experience as a Client Relations Executive for EY, a Business Developer and Marketing Director for Andersen, as well as the global consulting firm Accenture.
Some say Susan wears a superhero cape when a client crisis strikes.
Listen to the episode here
Her market-proven skills, strategies and solutions have saved a multitude of at-risk clients. But her special expertise is stepping in well before a client crisis erupts. As Susan says, “Being proactive is far more fun and a better way to do business.” Susan’s aim is to help you achieve client experience excellence within all your priority accounts so you can enjoy all the bottom-line benefits of loyalty economics.
Susan launched her consulting practice, ROCKbiz, in 2010 to focus solely on next-level client loyalty. Her soon-to-be released book is targeted to professional service providers; Your Loyal Clients Rock: 8 Strategies for Greater Client Relationships and Results. Susan Conley knows the business of relationships and the power of loyalty economics.
You can connect with Susan here:
Don’t forget to join us in the Chasing the Insights Facebook group at https://www.facebook.com/groups/chasingtheinsights/
We have weekly accountability challenges, celebrations, masterclasses and more.
Remember to subscribe to the channel and I would love it if you would leave us a review.